Returns & Refunds

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange/return.

To be eligible for a return:

  1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  2. No signs of wear (marks from tan, deodorant or other personal stains)
  3. FULL PRICE items within 30 days of purchase.
  4. SALE items within 14 days of purchase for EXCHANGE or CREDIT only.
  5. Receipt or proof of purchase required.

To start a return, you can contact us at support@shybanana.com or on our Instagram with the image of the product and the order invoice. 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@shybanana.com or through the live chat.

    Damages and Issues

    Please inspect your order upon reception and contact us within 2 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / Non-returnable Items

    The following cannot be returned:

    • Lingerie and Swimwear - Not in their original condition, or with missing components (such as detachable straps, harnesses or chains)
     Please note: As lingerie are intimate garments, if your items are soiled (marks from tan, deodorant, make up or personal stains), we will deem these as unacceptable for return and will post these items back to you.
    • Hosiery - Where one or both hygiene seals have been opened
    • Bondage items - not in their original condition, or with missing components (such as handcuff links or collar chain)
    • Toys - Faulty toys are covered by a 1 year manufacturers warranty.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Please note: Before you return the item, make sure you get in touch with our team at shybananaanz@gmail.com. Items sent back to us without first requesting an exchange will not be accepted. We will post these items back to you.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@shybanana.com.