FAQs
What payment options do you allow?
We have tried to accommodate our customers with the ability to make payments for their purchases with most of the Credit Card companies such as MasterCard, Visa, and AMEX. You are also able to make payments using Apply Pay!
Are your products of high quality, even with the affordable pricing?
Absolutely! We understand the importance of quality when it comes to adult goods. At Shy Banana, we prioritize sourcing products from reputable manufacturers and conduct thorough quality checks to ensure all items meet our stringent standards.
How long will it take to get my package?
Our shipping time varies depending on your location. In general, most orders are processed and shipped within 1-2 business days, and delivery typically takes 1 to 5 business days within Australia and New Zealand. Please enquire us on our Live Chat for detailed information specific for you!
Do you ship internationally?
Currently, we focus on serving customers in Australia and New Zealand. However, we are actively exploring options to expand our reach and may consider international shipping in the future.
Is there a minimum age requirement to make a purchase?
Yes, you must be at least 18 years old to make a purchase from Shy Banana. We strictly adhere to legal age restrictions concerning the purchase of adult goods.
How can I contact your customer support team if I need assistance?
Our customer support team is here to help you. You can reach us through the live chat function, or email us at support@shybanana.com and we'll be glad to assist with any questions or concerns you may have.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can refer to our Returns & Refunds policy to understand the steps for initiating a return or exchange.